An informative post about The Elements of Value* by Bain and Company
The 30 elements of value identified fall into four categories based on an extended version of Maslow’s “Hierarchy of Needs.”
The number one most important element that influences customer loyalty of all ten industry sectors explored on the Value Pyramid is Quality.
If quality is the essential element of value should we be focusing on delivering the best quality products and services to improve customer loyalty and build a sustainable business model?
Novalead Limited, provides a ‘Quality Through People‘ course focus on making a company’s staff aware of the implications of poor quality and giving them the tools and know how to work towards doing their jobs ‘100% Right First Time’.
Learning theory tells us recall of any information drops to just 20% over time. To avoid this and ensure maximum impact from our workshops we deliver each attendee with a scheduled series of five concise reviews as follows: after 24 hours, 1 week, 1 month, 3 months and 6 months to implant the learning into long term memory so over time it becomes a habit.