Cookie, Privacy & Terms

We are passionate about our customers and website(s) users privacy, helping you understand what data we collect, why we collect it and what we do with it is important. We hope you will take time to read it carefully.

Last updated: 25 May 2018

Welcome

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Novalead Limited's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Operations

Office Opening Hours and National Holidays:

Office & Opening Hours

Monday - Thursday: 8am - 6pm
Friday: 8am - 4pm
Saturday - Sunday: Closed

National Holidays

Christmas 22nd - 27th Dec 2018: Closed
New Year 29th Dec 2018 - 2nd Jan 2019: Closed
National Bank Holidays: Closed

Company Details

Introduction, Registered Details and Contact Information:

Introduction

Novalead Limited (“we” or “us”) values its visitors’ privacy. This privacy policy is effective 12th January 2016; it summarises what information we might collect from a registered user or other visitor (“you”), and what we will and will not do with it. Please note that this privacy policy does not govern the collection and use of information by companies that Novalead Limited does not control, nor by individuals not employed or managed by Novalead Limited. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information.

Our website(s) and content connected to our company and services are trademarks and copyright of Novalead Limited and our partners.

Registered Name

Novalead Limited

Trading Names

NovaLead, NovaShield & LightTapeUK

Company Number

09946401

VAT Registration

GB 231 8827 04

General Data Protection (GDPR)

Information regarding how we manage your personal data and how you can update and remove yourself if requested:

What and Who - General Data Protection Regulation (GDPR)

The GDPR is a European Union (EU) privacy law that will affect businesses around the world when it becomes enforceable on May 25, 2018. It regulates how any organisation that is subject to the Regulation treats or uses the personal data of people located in the EU. Personal data is any piece of data that, used alone or with other data, could identify a person. If you collect, change, transmit, erase, or otherwise use or store the personal data of EU citizens, you'll need to comply with the GDPR.

The GDPR will replace an older directive on data privacy, Directive 95/46/EC. The full text of the GDPR

How we will use your data

Novalead Limited takes customer privacy very seriously, your personal data will never be shared with anyone else or sold.

Novalead will use your information for the following:

•  For communication between Novalead Limited and you as a Customer and/or Supplier by Email and/or Phone.

•  Purchasing and/or Invoicing between Novalead Limited and you as a Customer and/or Supplier by Email.

•  Marketing & Press Release (PR) by Email produced and distributed by Novalead Limited to inform and keep you up to date about the products and services we offer.

You will be informed of any update on how Novalead Limited uses your data and your permission will be requested if required due to any changes.

Where do we store your data?

Mail Chimp (The Rocket Science Group, LLC.)

This type of service allows Users to interact with data collection platforms or other services directly from the pages of this website for the purpose of saving and reusing data. If one of these services is installed, it may collect browsing and usage data in the pages where it is installed, even if the viewers do not actively use the service.

MailChimp Widget (The Rocket Science Group, LLC.)

The MailChimp widget is a service for interacting with the MailChimp email address management and message sending service provided by The Rocket Science Group LLC.

Personal data collected:

Inputted by Customer and/or Supplier: First Name, Last Name, Email, Mobile, Company Name, Landline (optional), Website Address, Subject of Comments (optional) & Comments (optional).
Automatically collected by MailChimp: Country, Location, Submitted and Opt-in time stamp, Latitude/Longitude, Confirmation IP Address & Time Zone.

Place of processing: USA

By clicking below to submit this form, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

To "update your preferences" or "unsubscribe" from a mailing list, follow the links on your last email communications, or yourdata@novalead.co.uk

Gmail, Calendar and Google Drive - Google GSuite (Google Inc.)

Services used as part of the G Suite platform include Gmail and Calendar as well as Google Drive.

Other aspects of GSuite may also be used. "GSuite comprises Gmail, Hangouts, Calendar, and Google+ for communication; Drive for storage; Docs, Sheets, Slides, Forms, and Sites for collaboration; and an Admin panel and Vault for managing users and the services"

Place of processing: USA

Click here to discover more about Google’s Privacy Policy.

How to enact your “right to be forgotten” on emails, as well as the option to “unsubscribe” and request your data to be erased or deleted

To enact “right to be forgotten” or “request your data to be erased or deleted” please contact us directly at yourdata@novalead.co.uk

To unsubscribe from any Novalead Limited mailing lists follow one of the links below, enter your registered email and follow the steps on screen to unsubscribe.

Novalead Limited "Contact Page Enquiery"

Novalead Limited "Request a Call"

LightTapeUK "Contact Page Enquiery"

LightTapeUK "Request a Call" or "Request Sample"

If you wish to discuss either of the above steps further, don’t hesitate to contact us at yourdata@novalead.co.uk

How to request access to the data that we hold on you

To request access to data that we hold on you please contact us directly on yourdata@novalead.co.uk

How to amend or correct inaccurate or incomplete information

If you would like to amend or correct any incomplete information held by Novalead Limited about yourself or your company please use one of the following:

For data held in a Mail Chimp List please contact us directly at yourdata@novalead.co.uk stating the data you would like to amend or update, or follow the link in the original Sign-up email if available. You will receive a Double Opt-in email to confirm and agree on the changes.

For Other Company or Personal Information can be updated by contacting Novalead Limited directly at yourdata@novalead.co.uk stating the data you would like to amend or update.

Our ”Unambiguous opt-in statement”

We do our best to operate with an ”Unambiguous opt-in” for all of our contact forms. Meaning that you have the opportunity to understand why you are signing up to our form and how we will use your data once you have completed your registration/sign-up.

Examples of our opt-in statements:

[◉] By checking this box you agree that Novalead Limited can store your personal data and can contact you regarding our products and services inline with our privacy policy.

Do you agree that Novalead Limited can store your personal data, contact you by email (and phone if given) regarding our products and use your details for product marketing inline with our privacy policy?

[◉]* I Understand & Agree

Novalead Limited takes privacy very seriously, your data will never be shared or sold with anyone else. For further information, please see our privacy & terms page.

If you have any questions regarding our opt-in statements please feel free to Contact Us on yourdata@novalead.co.uk.

Double opt-in process

We operated a Double opt-in process for all communications and signups that have been initiated through sign-up forms on novalead.co.uk

The double opt-in process is managed using a secure MailChimp list.

The double Opt-in process as defined by Mail Chimp: kb.mailchimp.com/lists/signup-forms/about-double-opt-in

“The double opt-in process includes two steps. In step 1, a potential subscriber fills out and submits your online signup form. In step 2, they'll receive a confirmation email and click a link to verify their email, which is added to your MailChimp list.”

Are we TSP Registered for phone contact?

Yes, Novalead Limited is registered through TSP under the following phone numbers: 08456 170 698, 07899 790 669 & 07841 372 101

What is TPS?

The Telephone Preference Service (TPS) is a central opt out register whereby individuals can register their wish not to receive unsolicited sales and marketing telephone calls. It is a legal requirement that companies do not make such calls to numbers registered on the TPS.

The original legislation was introduced in May 1999. It has subsequently been updated and now the relevant legislation is the Privacy and Electronic (EC Directive) Regulations 2003.

For more information on TSP Visit: www.tpsonline.org.uk

Terms of Service & Cookies

Our Websites Terms and How we use Cookies:

Website Terms of Use

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Cookies

Novalead Limited uses “cookies” to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers. If you set up your Web browser (for example, Safari, Chrome, Edge or Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our website(s).

By clicking "I Understand, Continue." on our Cookie Bar, you agree to the use of “cookies” to store personal data on your computer. To disable cookies on our website after clicking "I Understand, Continue.", consult your Web Browser (for example, Safari, Chrome, Edge or Firefox) settings to delete/disable “cookies” for our website(s), after this you might not be able to use some or all of the features of our website(s).

Analytics & Tracking

The services contained in this section enable the owner to monitor and analyze web traffic and can be used to keep track of user behaviour:

Personally Identifiable Information

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. “Personally identifiable information” means information that can be used to identify you as an individual, such as, for example:

Your name, company, email address, phone number, company address.

Your computer’s domain name and IP address, indicating where your computer is located on the Internet.

Session data for your login session, so that our computer can ‘talk’ to yours while you are logged in.

If you do provide personally identifiable information to us, either directly or through a reseller or other business partner, we will:

Not sell or rent it to a third party without your permission — although unless you opt out (see below), we may use your contact information to provide you with information we believe you need to know or may find useful, such as (for example) news about our services and products and modifications to the Terms of Service;

Take commercially reasonable precautions to protect the information from loss, misuse and unauthorised access, disclosure, alteration and destruction;

Not use or disclose the information except as necessary to provide services or products you have ordered, such as (for example) by providing it to a carrier to deliver products you have ordered;

In other ways described in this privacy policy or to which you have otherwise consented;

In the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations);

As required by law, for example, in response to a subpoena or search warrant;

To outside auditors who have agreed to keep the information confidential;

As necessary to enforce the Terms of Service;

As necessary to protect the rights, safety, or property of Novalead Limited, its users, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction.

Google Analytics (Google Inc.)

Google Inc. (“Google”) Google utilises the data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services.

Google may use the data collected to contextualise and personalise the ads of its own advertising network.

Personal data collected: cookies and usage data.

Place of processing: USA – Privacy Policy - Opt Out.

Facebook Pixel Ads Tracking (Facebook, Inc.)

Facebook, Inc. (“Facebook”) Facebook utilises the data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Facebook services to build audiences for our ad campaigns.

Facebook may use the data collected to contextualise and personalise the ads of its own advertising network.

Personal data collected: cookies and usage data.

Place of processing: USA – Privacy Policy.

Bit.ly URL Shortener (Bitly, Inc.)

Novalead Limited's prefered 'link shortener' – Example: http://bit.ly/novalead

Bitly, Inc. (“bit.ly / bitly.com”) Bitly utilizes the data collected to track and examine the use of shortened links, directed to "this" website, and "external" thirdparty website links to prepare reports on the links activities.

Personal data collected: various types of data as specified in the privacy policy of the service.

Place of processing: USA – Privacy Policy.

Processing of Personal Data

Personal data is collected for the following purposes, using third party services and hosting vendors with whom we have contracted:

Medium.com (Medium Corporation)

Novalead Limited's blog is hosted at medium.com/novaleaduk or blog.novalead.co.uk.

These services have the purpose of hosting and running key components of this website, therefore allowing the provision of this website from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal data are stored.

Medium Publication (Medium Corporation)

Medium is a platform provided by Medium Corporation that allows the Owner to setup, manage a Publication and/or Blog.

Personal data collected: various types of data as specified in the privacy policy of the service.

Place of processing: USA – Privacy Policy.

YouTube (Google Inc.)

Novalead Limited's video content is hosted at youtube.com/novaleaduk.
Light Tape UK's video content is hosted at youtube.com/lighttapeuk/.

This type of service allows you to view content hosted on external platforms directly from the pages of this website and interact with them. This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

YouTube video widget (Google Inc.)

YouTube is a video content visualization service provided by Google Inc. that allows this website to incorporate content of this kind on its pages.

Personal data collected: Cookies and Usage data.

Place of processing: USA – Privacy Policy.

Flickr (Yahoo an Oath Inc. Brand)

Novalead Limited's Images are hosted at flickr.com/photos/lighttapeuk/.

This type of service allows you to view content hosted on external platforms directly from the pages of this website and interact with them. This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Flickr is an image content hosting service provided by Yahoo and Oath Inc. that allows this website to incorporate content of this kind on its pages.

Personal data collected: Cookies and Usage data.

Place of processing: USA – Privacy Policy.

Additional Information

Other information we collect & changes to this policy:

Other information we collect

We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our website(s); research and development; customer and account administration; and to help us focus our marketing efforts more precisely.

Changes to this Policy

We reserve the right to change this privacy policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices. If you have provided us with an email address, we will endeavour to notify you, by email to that address, of any material change to how we will use personally identifiable information.